A message to all our guests
These are challenging times and now, more than ever, the comfort, health and safety of our guests and employees is our primary concern. TEMBO Samui’s high standards of health and hygiene are all firmly in place at our beach club and resort and we remain alert to advice from health experts and government authorities so we can adapt our best practices accordingly.
When you check-in with us, you will notice certain elements in our procedures to ensure your safety and comfort, including the implementation of our ‘We Care’ programme.
This has been designed to ensure that you remain well taken care of and enjoy service that comes from the heart. Please feel free to discuss any concerns you may have with our Resort Manager, Khun May.
Thank you for choosing TEMBO Samui.
We Care
To assist with global initiatives to control the COVID-19 pandemic, n response to the current COVID-19 pandemic, TEMBO has implemented an additional ‘We Care’ programme of stringent protocols to safeguard the comfort, health and safety of guests and employees.
Our high standards of health are implemented throughout the Beach Club & Resort, where we closely monitor and adhere to local advice from health experts and government authorities, adapting best practices accordingly.
In every department there are detailed operating procedures, manuals and training programmes that are adapted and implemented throughout the property.
A message to all our guests
Contactless Check-in
PCR-Test requested
Temperature checks
Pre-Arrival
Prior to arrival, guests will be asked if they would like to discuss personal preferences on service levels and interaction with colleagues
On Arrival
• Health declaration forms required to be completed.
• Temperature checks for all guests and colleagues to detect body temperature.
• Anyone recording 37.5 degrees C and above will be isolated and be required to undergo a professional medical evaluation.
• Thermographic CCTV cameras in place in most of our hotels
• TEMBO branded ‘We Care’ personal protective equipment (PPE) is available for all guests to use during their stay, which include face masks, disinfectant hand sanitizers and disposable gloves.
• Appropriate personal protective equipment is worn by all colleagues throughout the hotel where appropriate.
• Enhanced health and safety training measures have been put in place for all colleagues, including the correct procedures for wearing PPE equipment, social distancing awareness and case notification protocols.
Hotel & Guest Rooms
Preventive measures have been distributed to all suppliers and contractors. Significant increases in regular disinfection are conducted across all hotel areas. Increased cleaning in place of air handling and fan coil units as well as regular maintenance and filter changes
Increased cleaning in place of all hard surfaces throughout hotel public areas and in guest rooms – focusing on frequently used elements such as door handles and lift buttons.
Increased anti-viral disinfection measures in place for all in room soft furnishings and surfaces e.g., telephones and ornaments.
Bedding and linen changed and cleaned daily, or less often according to preference, and washed at sufficiently high temperatures to ensure sterilization.
Laundry, bedding and linens washed at sufficiently high temperatures to ensure sterilization.
Increased use of anti-viral disinfection measures in place across all spa and wellness facilities